FIND PRODUCTS FOR YOUR PRINTER

Frequently Asked Questions

While our ink refills and replacements are easy to use, you may from time to time run into a problem . Here are some of the more common questions that our customers have provided us. However, should you still encounter difficulties, feel free to pick up the phone and give us a buzz, our team of engineers are always ready to give you a hand!


Notes on cartridges with built in ink heads:

Notes on Lexmark, Hewlett Packard and some older Canon printers with built in ink heads. Due to strict patent control, it is impossible for third parties to legally manufacture compatible cartridges for this range of printers. While it is possible to purchase 'remanufactured' or 'recycled' versions, please be aware that these cartridges are not 'new', and any re-processing work is not performed by the manufacturer.

You can, however, refill them with JR Inkjet refill kits. Always refill as soon as the cartridge runs empty to avoid dried ink clogging the print heads.

For optimum performance, keep the cartridges topped up so that ink is always flowing through the print heads. This will keep air bubbles from developing in the cartridge, prevent an over heating of the printer and clear congested print heads. The lifespan of your cartridge will also be extended.

Notes on Epson Cartridges. Try and avoid injecting any air bubbles into the cartridge when refilling, as these will be absorbed into the sponge. It is always preferable to have a couple of spare Epson cartridges available so that the refilled cartridges can be left to sit for a while before use; this minimizes problems with air bubbles. Try not to leave Epson cartridges out of the printer; otherwise the exposed print heads can become clogged. Eventually the sponge inside the cartridge will become saturated with air bubbles and will accept less and less ink.

After refilled cartridges are installed, a nozzle test and head clean(s) should be performed to ensure good print results. Epson printers should be turned on at least once every two weeks even if they are not used; this prevents the print heads from drying out. Always turn an Epson printer off when not in use, this ensures the print heads return to the correct position that keeps the print heads from being exposed to air.

Notes on Lexmark, Dell, Samsung, IBM and Kodak cartridges. Such cartridges feature inbuilt print heads. They should be refilled before running dry and kept topped up. To refill these cartridges, try these simple steps:

Drill a small hole on the cap of the black cartridge and enlarge it enough to allow ink to be injected into. To inject ink into the coloured one, simply remove the cap on the cartridge and pump the ink in as normal. Stop refilling as soon as the white sponge in the colour cartridge starts to show the colour of the ink. If ink drips out of the print head, too much ink has been filled and should be removed until dripping stops. The excess ink can cause cross contamination of the colour print heads and should be avoided. If the cartridge has been filled and does not print, but ink is evident if a tissue paper is held against the print head, this indicates that the circuit in the cartridge has failed and is no longer useable. Regular topping up of the cartridge can minimize this problem.

Notes on Canon cartridges. Some of the superseded Canon printers used cartridges with inbuilt print heads. Once again, topping up is the best way of refilling these cartridges. They are easy to refill and usually can be recycled several times. Do not overfill, otherwise they will drip from the print heads. Soaking the print heads in cartridge flush will help to clear clogged print heads. All the current range of Canon printers use print head cartridges with ink tanks, which are more user friendly to refillers. Also, if the print heads fail or wear out, a new print head is easily installed.

The BCI-3/3e and BCI-6 cartridges, used in most of the current Canon printers, are very easy to refill. All the colours use separate tanks, they are transparent, which makes refilling simple, and they can be replaced in the printer without having to go through head cleaning and nozzle tests. Unlike other printers, these accurately measure the ink level inside the tank rather than how many times the print head fires, so they can be relied upon to give correct ink levels.

Helpful hints:

Treat the status monitor (showing the levels of ink) inside the cartridge with some scepticism. It is possible that the computer will indicate that there is ink when in fact the cartridge is almost exhausted. Try and judge your usage so that the ink does not run out before refilling and always keep an eye on your printout for the first sign of ink running low.

Should a cartridge’s print head become clogged, try soaking the heads in 2-3mm of cartridge flush in a shallow dish. If the print head is badly clogged, soak for several days.

Never put any kind of tape over the print heads of cartridges, particularly the coloured cartridges, as this can result in a cross contamination of the colour chambers and subsequent damage of the cartridge.

The following is a selection of the subjects most frequently raised with our technical staff, and the best way we have found of dealing with each issue:-

How many printers can use JR INKJET Universal refills?
Over 1000 different inkjet printers and fax machines.

How many times can I refill on one cartridge?
This will depend upon the type and condition of the cartridge and whether it is allowed to stand for any period of time without ink. Treated with care, it is reasonable to expect around 10 refills before the cartridge needs to be discarded.

Is the ink waterproof?
No, although high water resistance can be achieved when our ink is used in conjunction with our own specialist papers. Contact our sales or technical team for further details.

Does the ink fade in sunlight?
It is quite UV resistant, but will fade in time.

Are JR inks a pigment or a dye?
We use dye-based inks to ensure that our colours achieve maximum vibrancy, which pigmented inks cannot display.
Will using JR INKJET refills void the manufacturer’s warranty?
No. Our inks are guaranteed not to cause damage to your printer. *


Can a cartridge that has been empty for some time be refilled?
It is possible, however JR Inkjet does not guarantee a successful refill if a cartridge has been left empty for more than 2 - 3 days, especially in a warm environment.

Who can I call should I need help?
JR Inkjet has a helpline that is open Mondays to Fridays between 9am to 5pm. If you require any help, please call 0870 350 0380. Alternatively contact us by e-mail on 08703500380@medea.co.uk
My printer is a HP DeskJet and I am unable to prise the green top from the colour cartridge, l have tried both ways instructed in the leaflet but so far l have been unable to get the top off.
Keep scoring carefully around the top with a Stanley knife or a pen-knife, the top will eventually come off.
I tried to refill the cartridge in my Epson printer; it has a little microchip attached. When I inserted the cartridge back into the printer, it fails to recognise and indicates that I have to insert a new cartridge. What’s wrong?

You need to purchase a Zap-It Chip Re-setter; this will reprogram the Intellidge Chip that is on the cartridge. This will then allow the printer to recognise the refilled cartridge and you will be able to print as normal.

What do I do if my cartridge’s print head is clogged?

Try soaking the print heads in cartridge flush. Fill a shallow dish with about 2-3mm of cartridge flush, available from JR Inkjet and in JR Inkjet refill kits. If the print head is badly clogged, soak it for several days.

Never stick any kind of tape over the print heads of cartridges, particularly colour, as this can cause cross contamination of the colour chambers, which can render the cartridge useless for refilling.

What do I do when I’ve filled a cartridge but it doesn’t print?

If the cartridge has been filled and does not print, hold a piece of tissue against the print head to test if there is ink flowing to the print head. If the tissue does stain, but printing does not ensue, it is likely that the circuit in the cartridge has failed and is no longer useable. Regular topping up of the cartridge can minimize this problem.

I have a Hewlett Packard printer, which I have been refilling with ink purchased from JR Inkjet. The single black cartridge is filled with black ink and the bottom air hole covered with Sellotape. By putting the plastic plug in the top and allowing a small amount of ink to leak out, does this then create a vacuum in the inner top section of the cartridge to hold the ink in and stop it leaking out? If this is correct, does this mean that there must be no gaps around the plug for air to seep in?
You are correct, the hole that is drilled in the top of the cartridge needs to be completely airtight. Sometimes when the hole has been drilled slightly larger than need be, you will also need to seal the black plug with Sellotape to ensure the plug is completely airtight. If this is not made airtight, the cartridge will leak from the print heads and aperture C.
I have used your products for the first time for the Canon BJC 3000 cartridges but I print a document the printer spurts ink blots (currently on the side of the page, often on the left, as if the page were perforated!) Can you help me?
This could either be the result of the sponge inside the cartridge being dried out or that of the filling hole not made airtight. Make sure you make the filling hole airtight by going over the black plug with Sellotape. If the cartridge has been left empty for more than 2 - 3 days, the sponge could be completely dried out. Refilling this cartridge is not recommended.

I use a Xerox Docuprint M Series printer. After refilling I put the cartridge back into the printer and nothing happened. The printer advised me that the cartridge is not installed correctly and the ink is not compatible. Can you help me?
Check that the barcode on any of the cartridges are not damaged or covered. The printer will not accept cartridges that have damaged or covered barcodes. Sometimes when the black cartridge has not been refilled completely the printer will not accept the cartridge. After filling with black ink, swirl the cartridge around gently for about 1 minute, the ink will pass over into other chambers and allow more ink to be injected, this black cartridge should accept at least 25ml of ink.


I have a Hewlett Packard 930C and have just refilled the colour cartridge using your refill kit. Although I followed the instructions explicitly, and the refilled cartridge seems to be working perfectly, the HP toolkit programme still shows the cartridge as nearly empty. Do you have any suggestions?


You can try to reset your printer by following these steps:
1. Turn the printer on and lift the printer's top cover. The ink cartridge carriage should move to the centre position.
2. Remove the cartridges. Examine the copper flex circuitry (the copper coloured circuits) on the back of the cartridge and make sure this is intact and not damaged.
3. Unplug the printer from the power source and leave for a minimum of 3 hours. This procedure is performed to reset the printer.
4. Wipe the copper coloured circuitry strip on the back of the cartridges with a dry soft lint free cloth using an upward motion. Do not wipe the nozzle of the cartridge or touch the nozzle plate. Wipe the contacts only once.
5. Carefully look for any fibres or contamination on the electrical contacts inside the carriage assembly. However do not wipe the printer contacts. The contacts can be damaged if too much pressure is applied. Carefully remove any fibres.
6. Plug the printer into the power source and turn the printer on. Place the ink cartridges into the carriage and lower the top cover.
7. Try printing again.

I have refilled my Hewlett Packard 930c cartridge as per instructions but cannot get any ink flow from the print head. The cartridge was supplied with the printer and has never been refilled.
You may have a blockage that is preventing the cartridge from performing. The original Hewlett Packard black cartridge has pigmented ink; if the cartridge has a low ink level the ink becomes solid causing a blockage. Stand the cartridge (print heads down) in a saucer of JR Inkjet flush for 5 - 6 hours, making sure that the print heads are fully submerged in the flush. This will give the flush time to remove any dry ink that is in the chambers and on the print heads.

I have bought the JR Inkjet Refill for my HP 610C black cartridge. The instructions tell me to remove the plug in aperture B, but my cartridge does not have an aperture B. How do I refill my cartridge?
The procedure you need to follow is in section 1 of our instructions. If you do not have an aperture B filling hole you will need to drill a 3mm hole in exactly the position shown in the diagram. After filling insert the rubber bung into the filling hole and seal with Sellotape, this will ensure that the cartridge is completely airtight.
I have refilled the colour cartridge on my Lexmark Z31 printer for the first time. I followed your instructions to the letter but I seem to have lost the colour red. I have re-checked the procedures and have not put the wrong colour in the wrong reservoir. Can you suggest a suitable course of action that I may follow to rectify the problem?
There can be two reasons for the loss of one or two colours.

1. When ink is being injected into a cartridge, it is not unusual for air to become trapped within the cartridge body and to form a blockage. A quick way to remove air blockages is to pop the cartridge into an airtight plastic bag, take it outside and shake it vigorously for a minute or so.

2. It may be possible that there is some dry ink in the cartridge. If your cartridge has integral print heads (gold strips on cartridge), stand the cartridge in an old saucer containing about 4 - 5ml of cartridge flush. Leave for several hours, (5-6) this will remove any dry ink. Blot the print heads with tissue until ink appears on the tissue, as long as there is no leakage, the cartridge can be returned to the printer.


When I installed the cartridge after refilling my Epson, my ink light still flashed and I cannot print. What is wrong?
When refilling the cartridge make sure you put Sellotape over the outlet holes at the bottom of the cartridge. The Sellotape will be punctured when the cartridge is inserted into the printer and allow the cartridge to be recognised.

When I refill my colour cartridge the inks run into each other. When I am printing I am getting all sorts of colours. I am careful that I do not overfill the cartridge; I do not understand why the colours are printing incorrectly. I have followed your instructions to the letter. What is happening?
This could be the result of slight colour contamination. To resolve this, open the Microsoft Windows Paint program (START - PROGAMS - ACCESSORIES – PAINT). Select a colour from the pallet, the same as you filled in the cartridge. Next from the toolbox on the left, select the paint bucket (second line, right icon). Click on the big white area, this will change to the colour you have selected. Print this out, FILE - PRINT, select to print about 6-8 copies. After a few printed sheets, the correct colour should start to show depending on how bad the contamination is.

I recently purchased your Refill Kit for my Hewlett Packard printer. I have carried out the instructions provided and still have had little success. On investigating the cartridge closely I noticed that the print heads were leaking ink.
How long had your cartridge been empty for before refilling? If the cartridge is leaking from the print heads the sponge may not be absorbing the ink. This normally indicates the sponges inside the cartridge have dried as a result of the cartridge being left empty for more than 2 days. If this is the case, unfortunately, the cartridge has come to the end of its life. As stated in the instruction leaflets always refill the cartridge straight away.

Your instructions are wrong. The colour sequence is round the wrong way for my Hewlett Packard cartridge. The colour sequence on the cartridge is different from your instructions.
Our instructions are not wrong. For some reason, Hewlett Packard has not put the correct sequence on the outside of the cartridge. If you wish to confirm the colour sequence, use a clean toothpick and check the colours by inserting it into the filling holes.

After I have refilled my cartridge, I have left it to stand overnight as per your instructions but all the ink has leaked out. Why has this happened?
It is important that the cartridge has not been left standing on an absorbent surface such as a tissue. The tissue will draw the ink from the cartridge until it is completely empty. Leave the cartridge standing on an old dish or any other non-absorbent surface.
The rubber plugs you have supplied in your kit do not fit in my colour Hewlett Packard cartridge. Why is this?
The filling holes on this colour cartridge are not supposed to be sealed with the plugs. Sealing the filling holes will cause a vacuum and the cartridge will not print.

I have refilled my black Epson cartridge but it is not printing. I refilled it straight away and this is the first time it has been refilled. I have left the cartridge to stand as indicated for 24 hours.
When ink is being injected into a cartridge, it is not unusual for air to become trapped within the cartridge body and to form a blockage. A quick way to remove air blockages is to pop the cartridge into an airtight plastic bag, take it outside and shake it vigorously for a minute or so.

Why does my colour cartridge have 5 chambers to refill, not 3?
Your photo printer cartridge contains two additional colours, a light cyan and a light magenta, and both of these colours are available from JR Inkjet.

Can I inject your standard inks into my photo cartridge?
Never inject standard cyan or magenta ink into a photo cartridge; the photo inks are slightly lighter in colour than the standard inks. Injecting the incorrect colour will cause very poor quality printing. If your cartridge requires yellow photo ink however, JR Inkjet standard yellow ink will be fine. Please purchase our photo ink pack in order to safely refill your photo cartridge.

My HP high capacity cartridge continues to leak after refilling.
The reason for this is that air is entering the cartridge and preventing a vacuum forming.

This can happen when:
- The aperture in the top centre of the cartridge is punctured.
- Drilling a filling hole in the wrong place can damage the cartridge air sack.
- The filling hole is not sealed.
- The aerator (aperture C) does not function correctly. (This can sometimes be corrected by injecting air into aperture A). This can occur if the cartridge is not refilled immediately it becomes empty.

Our experience is that the most common reason for leakage is due to the poor sealing of the filling hole. Re-enforcing the plug seal with Sellotape should easily solve this. Leave the cartridge to stand in a saucer for 2 hours and check again for leakage.


My Lexmark cartridge seems to be leaking after refilling. Why should this happen?
This could be for several reasons:

1. The sponge inside the cartridge may shrink if it dries and can take time to re-expand whilst refilling.

Remedy: Just lay the cartridge on its side for a couple of hours after refilling.

2. If you overfill the cartridge it may leak. Allow it to drip on an old dish or saucer or keep blotting the print head with kitchen towel to draw out excess ink.

3. Over a number of refills, the sponge in the cartridge gradually loses its absorbency and will not hold as much ink. You should be able to refill about 8 times before having to replace the cartridge.

Always make sure the cartridge has stopped dripping before installing back into the printer.


I have refilled my Hewlett Packard cartridges and put them back in the printer, but I get an error message "remove and check your colour / black cartridge". Can you help?
1. Remove both cartridges from the printer
2. Wipe the copper contact on the cartridges and the contacts in the printer with a damp non-abrasive cloth
3. Place the cartridge which caused the error message back into the printer and turn the printer off for 1 ½ minutes
4. Turn the printer back on. The printer will ask you to place the other cartridge back into the printer
5. Once you have placed the second cartridge back into the printer, the printer will ask you to align the second cartridge
6. Once you have done this, the printer should accept both cartridges

You may need to repeat this process by cleaning the contacts on the cartridges and printer again.

After refilling my Lexmark black cartridge (16, 26, 17, & 27), I am getting poor quality print - can you help?
It is probable that the original ink has deposited particles in the cartridge. You may need to clean the cartridge to improve the flow of ink. Try this procedure:

1. Use the filling tube and syringe to remove as much ink as possible via the filling hole (on top of the cartridge) Keep this ink for subsequent refilling.
2. Stand the cartridge in an old bowl and place several layer of kitchen towel or tissue under the print head.
3. Slowly inject up to 8mls of cartridge flush via the filling hole (on top of the cartridge).
4. Allow the flush to be drawn through the cartridge. You may need to replace the tissue a few times. (It is the absorbent tissue which actually pulls the flush through the cartridge).
5. Once the cartridge has been drained in this manner, the cartridge can be refilled with up to 8mls of ink and allowed to stand for 2-3 hours.
6. Replace the cartridge in the printer and run a cleaning cycle before commencing printing.

After refilling my Lexmark black 1970 cartridge, I am getting poor quality print - can you help?
It is probable that the original ink has deposited particles in the cartridge. You may need to clean the cartridge to improve the flow of ink. Try this procedure:

1. Use the filling tube and syringe to remove as much ink as possible via the filling hole (on top of the cartridge) Keep this ink for subsequent refilling.
2. Stand the cartridge in an old bowl and place several layer of kitchen towel or tissue under the print head.
3. Slowly inject up to 28mls of cartridge flush via the filling hole (on top of the cartridge).
4. Allow the flush to be drawn through the cartridge. You may need to replace the tissue a few times. (It is the absorbent tissue which actually pulls the flush through the cartridge).
5. Once the cartridge has been drained in this manner, the cartridge can be refilled with up to 28mls of ink and allowed to stand for 2-3 hours.
6. Replace the cartridge in the printer and run a cleaning cycle before commencing printing.

I have an Epson inkjet cartridge, with an Intellidge chip on, and I see from your literature that I need to buy a Zap-it chip re-setter. Is this re-setter difficult to use?
Not at all - just follow these simple instructions.

NB - Always re-set the chip before refilling your cartridge

How to use the Zap-it Chip Re-setter

1. Hold the Zap-It, so that the two (green & red) lights are facing upwards.
2. Turn the cartridge upside down so that the outlet holes are also facing upwards.
3. Locate the cartridge into the appropriate slots of the Zap-It. This should locate the prongs from the Zap-It against the chip.
4. Push the cartridge and the Zap-It together.
5. Both lights will flash once simultaneously, then the green light will flash five times to show that the chip is reprogrammed.
6. If the red light flashes it may mean either, the prongs are not in line with the chip, or the cartridge you are reprogramming is not an original Epson or a JR Inkjet Compatible.

Please note that we can only warrant the suitability of the Zap-It re-setter when used to reprogram original Epson cartridges or JR Inkjet Compatible Cartridges.

Back
(c) jrinkjet.co.uk - 2007